Terms and Conditions

This page, along with the Terms of Use and Privacy Policy, tells you the terms and conditions for the use of beauty12.com and for the supply of products by us. 

Please read all of the terms and conditions carefully before using our website and services. 

By using our website and services, you agree to be bound by these terms and conditions.

Please print a copy for your records.


Company Information 

Company Name: Marion Elizabeth UK Ltd, trading as Beauty12 

Registered Office: Unit 123, 19 Lever Street, Manchester M1 1AN 

Company Number: 10791265


“Conditions” refers to the terms and conditions set out herein.  

“We”, “Us”, “Our”, “Beauty12” refers to Marion Elizabeth UK Ltd trading as Beauty12, its agents, representatives, personnel, and board of directors. 

“You”, “Your” refers to the person, business, or other legal entity, accessing the Site. 

“Site” refers to beauty12.com, as accessed through desktop, mobile, and any other applications, or as accessed by direction from any other location (including, but not limited to, links to the Site from other websites, and diversions from parked domains belonging to Us). 

“Benefits” includes, without limitation, any discounts, sale offers, and reward schemes We may approve from time to time. 

“Contract” refers to an Order made by You that is accepted by Us. 

“Dispatch Email” refers to confirmation sent by Us when Your Order has been accepted and dispatched. “Gift Subscription” refers to a multiple-month subscription purchased as a gift by You, which does not automatically renew. 

“Membership” refers to the registration of users who are 18 years or older and who We have not suspended or removed for any reason; one such user is referred to as a “Member” herein.  

“Order” refers to an offer made by You to purchase a product or service advertised by Us, but that We are not obligated to accept. 

“Payment Method” refers to the method of payment that We accept and that You choose to use, include, without limitation, credit cards, debit cards, and PayPal. 

“Privacy Policy” refers to Our Privacy Policy as updated from time to time. 

“Terms” refers to Our Terms of Use as updated from time to time. 

“Territory”  refers to the United Kingdom and the European Union.  

“Voucher” refers to a voucher or promotion that allows for discounted or free products or services from (and approved by) Us, which may be purchased or not. 

“Voucher Holder” means a person entitled to redeem a Voucher. 


2.1 The headings in these Conditions are inserted for convenience only and shall not affect any Conditions. 

2.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it. 

2.3 Unless the context otherwise requires, words in the singular include the plural and in the plural include the singular. 


We can only accept Membership and Orders from people that reside in the United Kingdom and the European Union. For the avoidance of doubt, ‘United Kingdom’ refers to England, Wales, Scotland, and Northern Ireland, and 'European Union' refers to member countries as revised from time time.


By placing an Order through Our Site, You warrant that: 

4.1 You are legally capable of entering into binding contracts; 

4.2 You are at least 18 years old; and 

4.3 You are a resident within the Territory.   


5.1 Products and box subscriptions may be purchased by clicking on the box or item You wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors up until the point at which You submit Your Order to Us via the checkout page on Our Site. After placing an Order with Us, You will receive an email from Us confirming the receipt of Your Order. 

5.2 All Orders are subject to acceptance by Us. We are not obliged to accept Your Order and may, at Our discretion, decline to accept any Order. 

5.3 Where We accept Your Order, We will send a Dispatch Email confirming that the product has been dispatched. The Contract between You and Beauty12 will only be formed once You receive a Dispatch Email from Us. 

5.4 The Contract will only relate to the products that We confirm have been dispatched within the Dispatch Email. We will not be obliged to supply any other products or services which may have been part of Your Order until the dispatch of such products or services has been confirmed in a separate Dispatch Email. 

5.5 The Contract will be fulfilled by the delivery date set out in the Dispatch Email from Us, or if no delivery date is specified, then within a reasonable time from the date of the Order. Please be patient with Us as there may occasionally be reasons beyond Our control that could delay the delivery of Your items. 


6.1 By purchasing a month-to-month subscription, You acknowledge that: 

6.1.1 Your subscription has an initial and recurring payment feature and You accept responsibility for all recurring charges prior to cancellation; 

6.1.2 Your subscription will be automatically extended for successive monthly periods at the original subscription rate, save where We approve (at Our sole discretion) a Benefit; 

6.1.3 Your Payment Method will be charged on the 3rd of every calendar month, unless the 3rd does not fall on a working day, in which case, the closest working day to the 3rd of that month; 

6.1.4 Any cancellations need to be made prior to 5pm on the 1st of the month to prevent the charge for that month, by logging onto Your account on Our Site and following the instructions, or emailing Us at help@beauty12.com if You would like Us to do it for You; 

6.1.5 Beauty12 may submit periodic charges without further authorisation from You, until You provide prior notice that You have terminated this authorisation or wish to change Your Payment Method, though such notice will not affect charges submitted before We reasonably could act; and 

6.1.6 If You cancel, You may use Your subscription until the end of the then-current month, however, any Benefits You are entitled to will cease at the point that You cancel. 

6.2 By purchasing multiple-month subscriptions (i.e. 3-month, 6-month, and yearly subscriptions) other than Gift Subscriptions, You acknowledge that: 

6.2.1 Your subscription will automatically renew after Your then-current term expires; 

6.2.2 You may choose to opt out of auto renewal at any time by logging onto Your account or emailing us at help@beauty12.com

6.2.3 Beauty12 may submit periodic charges without further authorisation from You, until You provide prior notice that You have terminated this authorisation or wish to change Your Payment Method, though such notice will not affect charges submitted before We reasonably could act; and 

6.2.4 If You cancel Your multiple-month subscription other than as a result of a material breach by Beauty12 of these Conditions, You will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. 

6.3 We reserve the right to revoke Your subscription at any time as a result of a violation of these Conditions, the Terms, or the Privacy Policy

6.4 Membership to Our Site is void where prohibited by law.  


7.1 You may cancel Your subscription at any time without paying a cancellation charge, and may re-subscribe at any time following Your cancellation, but We reserve the right not to permit re-subscription where We have previously elected to terminate a subscription by You. 

7.2 You may cancel Your first Order and receive a refund at any time before Your item(s) are delivered and up to 14 days afterwards, beginning on the day after You receive the products. In this case, You will receive a full refund of the price paid for the Order in accordance with Clause 10 of these Conditions. 

7.3 Each box subscription is for these purposes a single Order forming part of a regular delivery of goods, so You can only cancel a subscription and receive a refund within 14 days of receiving Your first monthly box. You can cancel Your subscription at any time, but it is only if You do it within this initial 14-day period after Your first monthly subscription that You will be entitled to a refund, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

7.4 To cancel Your Order, You must inform Us by email, giving Us Your name, address and order reference. You must return the products to Beauty12 at the address provided to You in response to Your email within 14 days of notifying Us of the cancellation in the same condition in which You receive them, and at Your own cost and risk. We have the right to deduct from Your refund amount any reduction in value of the products caused by Your handling of the products beyond what is reasonably necessary to establish the nature, characteristics and functioning of the products. 

7.5 Gift Subscriptions cancelled before their expiration are not eligible for a refund. 

7.6 These Conditions do not affect Your statutory rights as a consumer.


8.1 We may offer gift cards, discounts, and other types of Voucher which require activation by email application in order for the Voucher Holder to receive products or services from Us. If paid for, the Voucher deemed to have been sold at the time of payment for it. All of these Conditions shall become applicable as between Us and the Voucher Holder when the Voucher Holder redeems the Voucher by applying to receive the relevant products or services from Us. 

8.2 A Voucher may only be used once and may not be copied, reproduced, distributed or published either directly or indirectly in any form, or stored in a data retrieval system without Our prior written approval. 

8.3 We reserve the right to withdraw or cancel any Voucher or Benefit for any reason at any time. 

8.4 Vouchers may only be redeemed through Our Site and not through any other website or method of communication. To use Your Voucher, You will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm Your agreement to these Conditions and any special conditions attached to the Voucher. 

8.5 Any discounts attached to Vouchers apply to the price of the products or services ordered and not to delivery charges, which will be chargeable at normal rates. 

8.6 All gift cards will expire after one year of redeeming it. 

8.7 All gift with purchase items including an additional product or box will be subject to availability and deemed to confirm any special conditions attached to the offer. 


9.1 The price of the products or services and Our delivery charges will be as quoted on Our Site from time to time, except in cases of obvious error, 

9.2 Prices on Our Site shall include VAT. 

9.3 Prices and delivery charges are subject to change at any time, but such changes shall not affect Orders that have been accepted. For the avoidance of doubt, Orders are not accepted until You receive a Dispatch Email from Us. 

9.4 Payments may only be made via our approved Payment Methods. 


10.1 If You cancel Your first Order within the 14-day cancellation period as per Clause 7 of these Conditions, We will refund You as soon as possible and, in any case, within 30 days of the day of Our receipt of the returned products. 

10.2 If You return a product to Us for any reason, and the cooling-off period procedure as contained within these Conditions does not apply, We will examine the returned product and will notify You of Your refund via email within a reasonable period of time. We will usually process the refund due to You as soon as possible and, in any case, within 30 days of the day we have confirmed via email that You are entitled to a refund.  

10.3 Where You are eligible for a refund in accordance with this refund policy, We will refund the cost of the product in full, excluding the cost of delivery, and using the Payment Method You used to pay for the purchase. 


11.1 Products will be at Your risk from the time of delivery. 

11.2 Ownership of the products will only pass to You when We receive full payment for the products, including delivery charges. 


We warrant to You that any product purchased from Us through Our Site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.  


13.1 Subject to Clause 13.2, if We fail to comply with these Conditions, We shall only be liable to You for the purchase price of the products. 

13.2 Nothing in these Conditions will affect any liability We may have for:  

13.2.1 death or personal injury arising from Our negligence or Our liability;  

13.2.2 fraudulent misrepresentation;  

13.2.3 for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or under the Consumer Protection Act 1987; or  

13.2.4 any other liability that cannot by law be excluded or limited. 


14.1 The Contract between You and Us is binding on You and Us and on Our respective successors and assignees. 

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without Our prior written consent. 

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of Our rights or obligations arising under it, at any time during the term of the Contract. 


Applicable laws require that some of the information or communications We send to You should be in writing. When using Our Site, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on Our Site. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights. 


16.1 We are the owner or the licensee of all intellectual property rights in Our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. 

16.2 You may print off one copy, and may download extracts, of any pages from Our Site for Your personal reference. You must not use any part of Our copyright materials for commercial purposes without first obtaining a licence to do so from Us and Our licensors. 

16.3 If You post comments on the products or services to any website, blog or social media network You must ensure that such commentary represents Your fairly-held opinions. By subscribing to Our Site, You irrevocably authorise Us to quote from Your commentary on Our Site and in any advertising or social media outlets which We may create or contribute to.  


17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by events outside Our reasonable control (Force Majeure Event). 

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following: 

17.2.1 Strikes, lock-outs or other industrial action; 

17.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 

17.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 

17.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 

17.2.5 Impossibility of the use of public or private telecommunications networks; and 

17.2.6 The acts, decrees, legislation, regulations or restrictions of any government. 

17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.


All notices given by You to Us must be given to Marion Elizabeth Limited at help@beauty12.com. We may give notice to You at either the email or postal address You provide to Us when placing an Order, or in any of the ways specified in Clause 15 of these Conditions. Notice will be deemed received and properly served immediately when posted on Our Site, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 


These Conditions shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction for all matters arising under them. In the event that any parts of these Conditions are deemed to be void or unenforceable for any reason, those parts shall be severed and all other parts shall remain valid and in full force. 

20. WAIVER  

The failure of Beauty12 to partially or fully exercise any rights or the waiver of Beauty12 of any breach of these Conditions by You shall not prevent a subsequent exercise of such right by Beauty12 or be deemed a waiver by Beauty12 of any subsequent breach by You of the same or any other term of these Conditions.  


The rights and remedies of Beauty12 under these Conditions and any other applicable agreement between You and Beauty12 shall be cumulative, and the exercise of any such right or remedy shall not limit Beauty12’s right to exercise any other right or remedy.  


These Conditions may not be varied except with Our express written consent. These Conditions and any document expressly referred to in them represent the entire agreement between Us in relation to the subject matter of Your use of the Site and any Order. We are required by law to advise You that contracts may be concluded in English only and that no public filing requirements apply.   


Should you have any questions regarding these Conditions you may contact us at help@beauty12.com