Shop Delivery FAQs 


UK DELIVERY


Which delivery service do you use?

We use Royal Mail Signed For 2nd Class for all shop purchases to be delivered to the UK.


How much does it cost?

Delivery is up to £3.90 depending on the weight of the item(s) ordered, which will be calculated at checkout. Free delivery is available for orders over £60 (use code: FREESHIPUK at checkout)!


When will my item(s) arrive?

Once you place your order, we will send you an email confirming our receipt. You will then receive a second email to let you know when your package has been dispatched, which is usually within one working day.

Your item(s) will be delivered by Royal Mail within 2-3 working days, and a signature will be required.

Royal Mail aim to deliver to addresses in urban areas by 3pm ever working day and addresses in rural areas by 4pm every working day (exceptions are made for remote areas with limited transport links such as the Highlands and Islands of Scotland). 


What if I’m not in?

If you’re not at home, your item will be returned to your local Royal Mail Delivery Office for you to collect it, or to arrange a redelivery.

They will post a ‘Something for you’ card through your letterbox telling you this. The ‘Something for you’ card shows the address and opening hours of the local Delivery Office.


I haven’t received my item(s) yet?!

Please allow up to 5 working days from dispatch in case of any delays. If you still haven’t received anything by then, simply email us at help@beauty12.com and we will contact Royal Mail.


Do you offer next day delivery?

We are working on finding a next day service that is reasonably priced. We will update our site as soon as we do. Be sure to join our mailing list to be the first to know!

EU DELIVERY


Which delivery service do you use?

We use Royal Mail International Standard for all shop purchases to be delivered to the EU.


How much does it cost?

Delivery costs between £5.80 and £13.45 depending on the weight of the item(s) ordered, which will be calculated at checkout.


When will my item(s) arrive?

Once you place your order, we will send you an email confirming our receipt. You will then receive a second email to let you know when your package has been dispatched, which is usually within one working day.

Your item(s) will be delivered by within 3-5 working days.


I haven’t received my item(s) yet?!

Please allow up to 10 working days from dispatch in case of any delays. If you still haven’t received anything by then, simply email us at help@beauty12.com and we will contact Royal Mail.


Do you offer delivery outside of the EU?

Unfortunately not at this time. Please feel free to join our mailing list for updates on if that changes in the future, or follow us on social media (@Beauty12Box on Facebook, Twitter and Instagram).

GIFT CARDS


Can a gift card be used more than once?

Yes, as long as the gift card still has money on it.


If I purchase a gift card, do I need to pay for delivery?

No, we will email the gift card information to you, which you can then forward to your chosen recipient or print out.


Can I use a coupon code to purchase a gift card?

No, not at this time. Coupon codes are not available to use on a gift card.


I have just received a gift card and want to use it for the first time. Does a gift card cover the cost of delivery?

Yes, gift cards apply to the final order total which includes delivery. As long as the gift card has enough funds on it, you're fine.


How can I check my balance?

You can check your card balance by logging on to your account page.


How long do I have to redeem my Vegan Beauty Gift Card?

The Vegan Beauty Gift Card can be redeemed for up to 12 months. Other promotional gift cards may differ. Please refer to the gift card's description on our site, or the email we sent out. If in doubt, just contact us at help@beauty12.com.


What happens if I am eligible for a refund?

Once we receive your returned item(s), we will process your refund as per our Terms & Conditions. The refund amount will be refunded back to the gift card used to purchase the item(s).